Facekom

Product Design
Digital verification, e-signature and virtual call center development and service company image planning, branding, product development, design philosophy, development of call center centers.
Industry experience
Customer management, Individual space installations (15+ years)
Services
Product Design
Brand Design
Industry experience
Customer management, Individual space installations (15+ years)
Services
Product Design
Brand Design
Date
2022

The story

The domestically developed, universal customer service points, in which we can manage our state administration, postal, banking and other matters safely and conveniently without human intervention, made their debut in Hungary for the first time. The Hungarian-owned FaceKom, which is preparing to go public, has developed a device equipped with high-tech, unique in the world called FaceKom Point. Zsigmond Bodnár, the founder and CEO of FaceKom, studied at Stanford and gained his professional experience in America before founding FaceKom’s predecessor in 2012. Finally, at the end of 2016, an opportunity arose in Hungary: according to an EU directive, the national banks of the member states had to enable remote identification by mid-June 2017, for which a tender was issued. Due to the coronavirus epidemic, many companies suddenly needed a software that can be used to manage affairs remotely and comfortably. 

Mobile room with extras: FaceKom Points are “capsules” where it is possible to conduct completely private and convenient remote administration with the tools necessary for secure online customer identification. These accounts can appear in two ways: as your own customer service tailored to a specific company, and as a universal administration space that can be joined by several service providers. The latter will be the FaceKom Points, in which it will be possible to carry out banking, postal, state administration and public utility matters at the same time. You can pay a check or request a new identity card. 

The details

A bank card terminal, fingerprint reader, document reader, scale, label printer and much more can be found in the mobile room equipped with numerous cameras. It is even scented with individually mixed perfumes. Of course, comfort, design and well-functioning hardware are important, but the key to these units is the FaceKom software, which is available at most banks and large companies in Hungary, as well as in the state administration. This compatibility makes it possible for companies to install a new local branch or customer service point in a short time without major investment. 

We see that this is a trend in the world, such solutions will surely exist in the future. Thanks to these, you won’t have to spend half a day at the customer point, since thanks to the non-stop opening hours that don’t require staff, you can go there at any time to quickly deal with office matters. 

 

Branding Facekom is a particularly exciting task, as we were able to plan the customer-person relationship of the company moving in the digital space. In product development, a family of smart points was born that generates outdoor and indoor pop-up call centers all over Europe and US. The task was to implement a customer-centered design that fits well with the professional basic IT system, also in physical space, with an inclusive design approach, i.e. taking into account the needs and wants of customers in wheelchairs. The co-branding brand architecture enables our company to design and technologize several types of points, so we proudly continue this task in continuous cooperation. The design of unique points suitable for exclusive customers enables the creation of countless exciting square forms, paying maximum attention to functional and safety technical details. It is an honor to be part of this unique Hungarian success story.